By Daniel Peters
The Consumer Affairs Bureau of the Nigerian Communications Commission (NCC) has identified seven factors causing data depletion for mobile subscribers in Nigeria.
This comes amidst an increase in complaints from subscribers about how their data subscriptions are getting drained quickly.
While many subscribers have been blaming the service providers for stealing their data, information released by the Commission suggests otherwise.
Specifically, mobile network operators comprising MTN, Airtel, Globacom, and 9mobile have been at the centre of consumer complaints about data depletion.
According to the Commission, there are several factors causing data depletion for most subscribers and these include:
Background apps: NCC observed that some apps continue to consume data even when the users are not actively using them. “Background data usage can quickly add up and deplete your data allowance,” the Commission stated.
Automatic updates: The Commission added that automatic updates for apps, operating systems, and other software can also use up a significant amount of data.
Location services: GPS and other location services can consume a lot of data, according to NCC, especially if you use navigation apps like Google Maps.
Advertisements: Some apps display ads that use data. “These ads can consume data even if you don’t interact with them,” the Commission noted.
Roaming: The telecom regulator also identified roaming as one of the factors that could lead to data depletion. “If you travel abroad and use your phone, you may be subject to data roaming charges, which can quickly add up and deplete your data allowance.”
Malware: The Commission added that malware and viruses can consume data without your knowledge. “If you suspect that your phone has been infected, it’s important to remove the malware as soon as possible.”
